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How we protect your privacy and account

When you open an account with us, your personal information—from your identity verification through to every DANA, OVO, GoPay and QRIS transaction—stays encrypted and secure.

Encrypted data storageLocal law complianceThird-party protection
www.m88.com login How we protect your privacy and account
REACH OUR TEAM

How to contact us about your privacy

If you have questions about how we handle your data, want to request a copy of what we store about you, or need to update your account details, our support team is here to help. We respond to privacy requests within 14 days and can walk you through every step. You can reach us via live chat, email or phone during our standard support hours, and we keep records of every conversation so your request is never lost.

Team online

Live Chat

Available in English throughout Indonesia. Start a session in the lobby under Help, and we'll answer privacy questions and guide you through data requests in real time.

Email Support

Send your privacy inquiry to our support desk and we'll confirm receipt within one hour. Detailed responses take up to 14 days depending on request complexity.

Account Settings

Log in, go to Settings > Personal Data, and update your name, address or contact details instantly. Changes take effect immediately and are logged in our system.

SECURITY & TRANSPARENCY

How we keep your account and data safe

Your account is protected by industry-standard encryption, two-factor authentication and real-time fraud monitoring.

Data Encryption

All personal data and payment information is encrypted using TLS 1.2 or higher.

Two-Factor Authentication

Enable 2FA on your account via Settings > Security to add an extra verification step.

Fraud Detection

Our system monitors every deposit, withdrawal and game session for unusual patterns.

Withdrawal Verification

Before funds leave our platform to your DANA, OVO, GoPay or QRIS account, we verify your identity and match the…

Data Retention

We keep your account data for seven years after closure to comply with Indonesian financial law.

Policy Updates

When we change this policy, we'll notify you via email and on your account dashboard 30 days before the new…

Privacy policy questions from Indonesia players

Below are the privacy questions we hear most often from players in Denpasar, Yogyakarta and across Indonesia. If your question isn't here, reach out via live chat and we'll give you a straight answer.

Yes. Log in, go to Settings > Personal Data > Request Export, and we'll email you a complete copy of everything we store—your profile, transactions, login history and device records—within 14 days. The file is encrypted and sent only to your registered email.

We keep your data for seven years to comply with Indonesian financial regulations and dispute resolution requirements. After that, we delete it unless the law requires us to retain it longer. You can request deletion earlier where local law permits.

No. We do not sell your personal information to marketers or data brokers. We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), fraud-detection services and law enforcement where the law requires it.

Yes. Payment details are encrypted before they reach our servers and are never stored in plain text. We use tokenization so our system stores only a secure reference to your wallet, not the actual account number.

Cookies are small files your browser stores locally. We use them to remember your language, login session and payment method so you don't re-enter them each time. You can disable cookies in your browser settings, but some features may not work as smoothly.

Contact live chat or call support immediately. We'll freeze your account, reset your password, review your recent activity and help you regain access. Report any unauthorized transactions and we'll investigate within 24 hours.

Deletion depends on local law and our legal obligations. We must keep certain data for seven years for regulatory compliance. Contact support to discuss your options, and we'll explain what can be deleted and what must be retained.